Measuring Continuous Improvement

Workshop Overview

This workshop has been designed to provide attendees with the tools that will provide a method for focusing upon the areas of opportunity that need improvement, to know what parameters to measure, and how to measure progress in the Continuous Improvement process.

The concept and theory of calculating cycle time and formulating baseline, entitlement, and benchmark for a process will be provided.

Workshop Topics

What is total business cycle time

Determining scope and mandate

Value and non-value adding activities

Organizational mapping

Establishing baseline, entitlement, and benchmark

What should be measured

The performance measurement matrix

Duration:

1 day

Recommended # of participants:

15 - 20